Delta Capita Hiring for ZenDesk – Customer Support Specialist at Bangalore Full Time

Who We Are:

Delta Capita, a division of Prytek, is a leading global managed service, technology solutions and consulting provider with a unique combination of experience in financial services and capability in technology innovation.

We design and develop new services and tools and leverage the substantial FinTech portfolio from our parent company, Prytek.

Our vision is ‘Reinventing the Financial Services Value Chain’, by providing a Business Operating Platform-as-a-Service, a trusted mutualised service for Financial Services, enabling your business across the value chain.

We help our clients reduce costs and improve process and technology by moving them away from their existing propriety models towards mutualised managed services, enabling a healthier and more performant business.

We serve our clients in financial centers across the Americas, Europe, and Asia Pacific with offices around the globe. We work with top financial institutions, helping them comply with regulations, simplify operations, reduce costs, innovate their business models, and leverage leading fintech’s.

We are a fast-growing company with positive energy that comes from an entrepreneurial spirit. At the heart of Delta Capita is our people, therefore we are committed to creating an environment where everyone can succeed. We consider our team to be ‘oneDC’ and are immensely proud of our rankings listed below that we have achieved because of our employee’s collaboration.

Role Purpose

We are hiring a team of Customer Support Specialists to help grow our client’s crypto business. The selected candidate will be involved in setting CX measures, creating SOP’s along with defining and evolving FAQ’s.

Responsibilities include but not limited to:
1. Dealing with queries arising from ZenDesk

2. Compiling documentation to assist with the creation of FAQs

3. Providing MI and data analysis for queries and issues arising from the Portal

4. Escalation to the business teams as required

5. Assisting with analysis required and recommendations as the service evolves and the business matures

6. Clearance of requests within 24 hours of receipts (volumes to be assessed to ensure support is aligned to the volumes)

7. Implementation of new processes and procedures