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Private Jobs / Private Sector
Dewar’s Garage Hiring for Customer Relationship Manager at Kolkata, West Bengal Full Time
Full Job Description
Job Overview:
As a Customer Relationship Manager, you will be responsible for managing relationships with customers and ensuring that they have a positive experience throughout the sales and post-sales process. Your primary goal will be to build long-term relationships with customers, and to promote customer loyalty and retention.
As a Customer Relationship Manager, you will be responsible for managing relationships with customers and ensuring that they have a positive experience throughout the sales and post-sales process. Your primary goal will be to build long-term relationships with customers, and to promote customer loyalty and retention.
Key Responsibilities:
1. Manage customer inquiries and complaints, and provide timely and effective solutions
2. Monitor customer satisfaction levels, and implement strategies to improve customer satisfaction
3. Work closely with the sales team to identify customer needs and preferences, and provide feedback to improve the sales process
4. Conduct customer surveys and gather feedback
5. Develop and maintain customer databases
Qualifications:
1. Experience as Customer Relationship Manager in automobile dealership
2. Excellent communication and interpersonal skills
3. Knowledge of the automotive industry and dealership operations
4. Strong leadership and team management skills