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Private Jobs / Private Sector
Dewar’s Garage Hiring for Qualifications: at Kolkata, West Bengal Full Time
Full Job Description
Job Overview:
As a Customer Relationship Executive, you will be responsible for managing relationships with customers and ensuring that they have a positive experience throughout the sales and post-sales process. Your primary goal will be to help CRM to build long-term relationships with customers, and to promote customer loyalty and retention.
As a Customer Relationship Executive, you will be responsible for managing relationships with customers and ensuring that they have a positive experience throughout the sales and post-sales process. Your primary goal will be to help CRM to build long-term relationships with customers, and to promote customer loyalty and retention.
Key Responsibilities:
1. Provide excellent customer service to new and existing customers
2. Respond to customer inquiries and complaints in a timely and effective manner
3. Support Customer Relationship Manager to ensure smooth operation
4. Conduct follow-up calls and emails to ensure customer satisfaction
5. Work closely with the sales team to ensure a smooth sales process and customer handover
6. Conduct customer surveys and gather feedback to identify areas for improvement
7. Develop and maintain customer databases
8. Collaborate with sales teams to develop customer retention
Qualifications:
1. Experience in customer service in automobile dealership
2. Excellent communication and interpersonal skills
3. Minimum Educational Qualification should be Graduation
4. Ability to work in a fast-paced environment and meet deadlines
5. Knowledge of the automotive industry and dealership operations is preferred
6. Familiarity with customer databases management is a plus