Key Responsibilities:
1. Manage customer inquiries and complaints, and provide timely and effective solutions
2. Monitor customer satisfaction levels, and implement strategies to improve customer satisfaction
3. Work closely with the sales team to identify customer needs and preferences, and provide feedback to improve the sales process
4. Conduct customer surveys and gather feedback
5. Develop and maintain customer databases
Qualifications:
1. Experience as Customer Relationship Manager in automobile dealership
2. Excellent communication and interpersonal skills
3. Knowledge of the automotive industry and dealership operations
4. Strong leadership and team management skills
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