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Private Jobs / Private Sector
DFYNE Hiring for Customer Care at Remote Full Time
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Full Time
Remote
Looking for freshers who are interested in solving issues faced by the customers. The job responsibilities would include but not limited to:
- Answer any questions the customer may have about available products and services
- Establish new customer accounts, recording account information on written forms or digitally
- Listen to customer concerns and complaints with the goal of identifying the causes of the problem
- Select appropriate responses to customer issues and work quickly to resolve them
- Refer advanced cases to management for resolution, providing background information as necessary
- Maintain and regularly update financial account information using computer software programs
- Anticipate customer needs, following up with previous customers to offer reorders or additional services
Job Features
Job Category
Marketing and Care