DHL Hiring for Deputy Manager – Field Sales at Jamshedpur Full Time

• Map all the identified Key Accounts for the vertical / region & Profile business potential

of the designated accounts.

• Understand the customer’s business requirements & position DGF services accordingly. Create tailor made solutions as required.

• Create a detailed customer plan for each customer in the portfolio.

• Set up processes for maintenance of existing customers with the help of the vertical head.

• Develop & Maintain all commercials & SOP’s for each customer in the portfolio.
• Ensure regular updation in iSell.
• Monitoring business performance against budget on a monthly basis.
• Identify business opportunities and device strategy with the support of the RSM & BDM and implement them.

• Organize QBR’s for all customers in the portfolio.
• Grow Business based on the target set for each of the customer as per the strategy.
• Prepare monthly report on customer performance & future trends & submit to the vertical head & RSM.
• Set up Operation Escalation Matrix & communicate the same to the customers.
• Keep customers informed of organizational and industry changes relevant to the product.

§ Develop a high performance service culture within the functional department. Plan, organize and work with colleagues from product and customer service departments to deliver up to the customer’s requirement

§ Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.

§ Use escalation to department heads judiciously to ensure service delivery