DHL Hiring for Receptionist Cum Telephone Operator at Mumbai, Maharashtra Full Time

Full Job Description
Job Title- RECEPTIONIST CUM TELEPHONE OPERATOR

Introduction

DHL is a leading global brand in the logistics industry. DHL’s family of divisions offers an unrivalled portfolio of logistics services, ranging from national and international parcel delivery, international express, road, air and ocean transport, to industrial supply chain management. With its unrivalled presence in developing markets, DHL is decisively positioned as “THE logistics company for the world”.

DHL Express is a company that pioneered cross-border express delivery in 1969 & now is active in more than 220 countries and territories worldwide. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place.

Role Descriptor

DHL Express is looking for a Receptionist Cum Telephone Operator to join the respective team. He/she have to confidently and knowledgeably handle the DHL Head Office front desk. He/she is also responsible for managing customer calls and walk in visitors as well as coordinating with admin and security personnel

Role Details

Corporate Division: DHL Express
Business Division: Customer Service
Business Unit: India Customer Service
Reports to: Contact Centre Supervisor

Key Responsibilities

He/she will have to perform the following key activities:
Manage Visitors / Customers and Vendors
Respond to callers on the company board line consistently and confidently
Conduct self professionally as required to enhance brand image / brand reputation in the front office
Liaise with various Departments for quick and efficient resolution of customer / visitor queries
Manage the EPBAX and transfer calls to departments / individuals

Skills Required

Typing skills (at least 30 wpm preferable)
Telephone skills (excellent)
Conflict resolution skills (excellent)
Technical Skills (Telephone and Order Booking systems preferable)
Communication skills – spoken and written (excellent)
Negotiation and interpersonal skills (excellent)

Profile Requirements

1 year experience in any customer facing or similar role (preferable)
Experience working in teams
Graduation or Diploma (equivalent)

Profile Requirements

1 year experience in any customer facing or similar role (preferable)
Experience working in teams
Graduation or Diploma (equivalent)