Divine Engineering Consultant Hiring for Customer Service Executive at New Delhi Full Time

Client Industry: US based E-commerce Company
Profile: Customer Service Executive (Immediate Joiner)
Job Location: Gurugram / Gurgaon
Working Days: 5 days working [ 2 Rotational Off]
Shift Timings- 12:30 PM to 9:30 PM or 4:30 PM to 01:30 PM
Night Allowances applicable only after 12:00AM [200 per day]
Experience: 3 to 6 years (Candidate should have minimum 1 years of an experience in an international customer support)

Note : No cab facilities (Only male candidates prefer)

Communication skills: Should be very good and impressive & excellent telephone manner

Responsibilities

As a Customer Service Advisor, you will be the key point of contact dealing with a range of
inquiries, committed to driving the company values and delivering impeccable service to our
customers. Using proactive approach when dealing with inquiries to respond and/or resolve
within a timely manner. We are looking for someone who is friendly, hardworking and thrives in
a fast-paced environment.
Key duties & responsibilities include:

•  Handling customer queries via phone and email and dealing with them in
• an effective manner
•  Providing advice to patients on contact lens type, lens type, frames and
• styling
•  Processing sales over the phone and opting in services for automatic
• reorders
•  Dealing with customer returns – filing for refunds or exchanges
•  Providing customer invoices
•  Liaising with other departments to provide the best customer service
•  Liaising with other departments to provide the best customer service
•  Pro-actively providing outstanding customer service.

Requirements:

•  Relevant experience in a customer service/admin role
•  Knowledge of basic optics preferred Computer literate
•  Experience in marketing/sales preferred but not required
•  Excellent communication skills both written and verbal
•  Great attitude towards problem solving
•  Good attention to detail
•  Excellent telephone manner

Job Type: Full-time

Salary: ₹400,000.00 – ₹600,000.00 per month

Schedule:

• Rotational shift

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Minimum in International process: 1 year (Required)
• Customer service: 3 years (Required)
• Fluent Communication in English: 3 years (Required)
• Client handling: 3 years (Required)

Language:

• English (Preferred)
• Hindi (Preferred)

Speak with the employer
+91 9109172282