Djubo Hiring for Customer Support Executive at New Delhi Full Time

Customer Support Profile:

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Resolve customer complaints via phone, email
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Requirements:

• 1-2 years of experience in customer support Role
• Channel Manager, OTA background added benefit
• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

Job Type: Full-time

Salary: ₹20,000.00 – ₹28,000.00 per month

Benefits:

• Work from home

Day range:

• Monday to Friday
• Weekend availability

Shift:

• Rotational shift

Application Question(s):

• Do you have experience in hotel industry?

Experience:

• Customer service: 1 year (Preferred)