Dodovy PvtLtd Hiring for Customer Support at Pune Full Time

Position: Customer Support

Job Type: Full-Time

Location: Pune

Experience: 1–7 years

Language: English

Qualification: Graduation

Salary: 4 to 4.5 LPA

Skills Required: The ideal candidate will have a passion for delivering outstanding customer service and a strong work ethic.

Responsibilities:

• Provide excellent customer service to clients via phone, email, or chat
• Respond promptly to customer inquiries and concerns
• Resolve customer issues in a timely and professional manner
• Document customer interactions and transactions
• Continuously seek to improve customer experience

Requirements:

• A minimum of 1 year of experience in an international BPO
• UG or any Graduate degree
• Experience in a BPO environment and customer service skills
• Knowledge of an international call centre
• Excellent communication skills
• Basic computer and internet knowledge
• Knowledge of billing
• Ability to work in US shifts

Work Environment:

• Full-time, in-office position with a 5-day work week and a split week off

Compensation Package:

• Salary of INR 400,000 per annum for 12 to 17 months of experience, with INR 25,000 per month during training and INR 28,000 per month on the production floor
• Salary of INR 450,000 per annum for over 18 months of experience, with INR 28,500 per month during training and INR 31,500 per month on the production floor
• 10,000 INR loyalty bonus for Verizon agents after 6 and 12 months of employment, adding up to a 20,000 INR annual bonus paid in two parts (10,000 INR + 10,000 INR)

Job Types: Full-time, Regular / Permanent

Salary: ₹400,000.00 – ₹450,000.00 per year

Benefits:

• Commuter assistance
• Flexible schedule

Schedule:

• Day shift
• Flexible shift
• Monday to Friday
• Rotational shift

Supplemental pay types:

• Performance bonus
• Quarterly bonus

Education:

• Bachelor’s (Required)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)

Speak with the employer
+91 6289548552