Dosti Global Workforce Hiring for Customer Success Specialist at Hyderābād Full Time

Dosti Global Services, Inc. is a US-based workforce solutions provider. Our mission is to help US businesses and organizations hire educated, motivated, and trusted global talent.

About the role: (Customer Success Specialist)

Dosti Global Inc. is looking for a Customer Support Specialist for our client. The Customer Success Specialist is responsible for customer support and data validation within the Animo platform. We are looking for a detail-oriented and organized individual who enjoys helping others and enjoys learning

Roles & Responsibilities:

• Perform extensive data validation/quality assurance analysis within Animo

• Build proactive data validation automation to catch data integrity issues

• Strong ability to troubleshoot and resolve data issues

• Work closely with the operations team to guarantee proper implementation of tracking and reporting data.

• Inject and upload new data files into Animo.

• Provide teams and individual stakeholders with actionable insights based on data to support decision making efforts.

• Diagnose data-related bugs and ensure they are resolved in a timely manner

• Support the business operation of 24-hour help desk

• Convey your work and results to a wide variety of internal and external stakeholders

Knowledge, Skills and Abilities:

• Patience with customers

• Desire to learn and adapt to changes

• Comfort in a complex data environment

• Work independently and with team members to understand

• Possess knowledge of the English language, grammar, spelling, punctuation, and usage.

• Possess outstanding communications skills, verbal and written.

• Possess strong organizational skills, including the ability to handle multiple assignments and tasks while meeting deadlines.

• Time management and punctuality.

Eligibility :

• Bachelors or Master’s Degree

• Minimum of 1-3 years of experience as a customer support Specialist or Similar CS role

Benefits:

• Well-structured process

• Standard company benefits

• Annual Pay raises and Annual Bonus based on Performance

Employment type:

• Full-time employment

Job Type: Full-time

Salary: From ₹32,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid time off

Schedule:

• Day shift
• Morning shift

Supplemental pay types:

• Joining bonus
• Performance bonus
• Yearly bonus

COVID-19 considerations:
Yes