Dow Hiring for Technical Project Manager & Support SME at Chennai, India Full Time

Technical Project Manager & Support SME

At a glance

Position:Technical Project Manager & Support SME

Primary locationChennai (IND), Tamil Nadu, India

Schedule:Full time

Date Posted:03/15/2024

Job Number:R2049186

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple – to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and this role

Serves as an Operations IT/OT global subject matter expert accountable for first- and second-level system management, support, and oversight of a defined business process area. Functionally leads the business process team and leads technical and work process support and oversight at a corporate level and drives adoption and use of corporate, best-in-class processes and applications by end users across all businesses and at all sites. Requires advanced skills and expertise in a range of processes, procedures, and systems, along with specialized technical expertise within an analytical/scientific method or operational process to lead a broad range of complex deliverables. Functionally and technically leads and executes tasks and activities aligned to the high-level Operations IT/OT strategy along with technology discipline and/or business process multi-generation plans to support optimal capability of processes, procedures, and related IT solutions. Leads Operations and cross-functional teams to deliver strategic technical, work process, and management system improvements within the corporate MET1 Operations IT/OT solution portfolio, including coordinating support of MET2 (business) and MET3 (site) applications as appropriate based on agreements.

Dow has a rewarding opportunity available for a Technical Project Manager/Technical Support SME – Document Management. You can be in Dow Chennai Engineering Center. key expectations for this position are to design, configure and deploy engineering document management systems. You will have a mix of project management and technical configuration skills, engineering knowledge and a passion for delighting customers. You will also use your mix of product support, troubleshooting and Windows/SQL Server technical skills to support, configure and evangelize a multi-year, global deployment of engineering document management best practices.

The ability to work independently with minimal supervision and to provide effective remote support is essential.

Responsibilities

• Manage implementation of engineering document management projects, balancing customer satisfaction, project profitability and schedule.

• Perform ETL for migration from legacy Document Systems including data validation and clean up.

• Facilitate customer meetings to define and document requirements. Configure the document management tool, train customers, and deploy the solution.

• Attend document management training to become a subject matter expert. Support operations of 40+, 24/7 global document management Windows servers located in the North American, European, and Asian regions.

• Provide regional Level 1 and Level 2 customer support as needed. Work with Dow IT and the software vendor to deploy new servers, coordinate software updates, troubleshoot operational issues and provide input to architectural design decisions.

• Implement and support related software apps, including functions such as user management, metadata quality and reporting. Prepare training materials, conduct training, and demonstrate the product. Support other Project Managers’ activities as required.

Qualifications

• A minimum of an associate degree in a technical field, or at least 7 years of equivalent technical experience

• Minimum 3 years in EPC firms to support Document Management tools, a technical software project manager position, with experience in requirements analysis, designing, building, testing, training and roll-out.

Preferred Skills

• Demonstrated patience and confidence while interacting with customers.

• Demonstrated ability to quickly learn new technologies.

• Experience configuring and deploying document management systems.

• Excellent knowledge of Windows Servers.

• Excellent knowledge of networking and network infrastructure.

• A good working knowledge of process industry engineering design work processes.

• Working knowledge of role-based systems security models.

• Independent, self-starter who requires minimal supervision and can drive tasks remotely.

• Excellent presentation and data gathering skills.

• Technical experience in technologies such as .NET, VB, C#, PowerShell, Python, or other structured programming a plus

• Excellent knowledge of Microsoft SQL, including queries, stored procedures, and indexes

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.  You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.

• Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need…when you need it.

• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.

• Become a Dow shareholder through various employee stock programs.

• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.

• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.

• Global Paid Time Off (PTO) policies:

• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).

• ​Paid time off to care for family members who are sick or injured.

• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow’s equal opportunities is available onwww.dow.com.