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Private Jobs / Private Sector
DRÄXLMAIER Group Hiring for Head of Customer Care at Tamil Nadu Full Time
Full Job Description
Modern wire harness systems and exclusive vehicle interiors: The name DRAEXLMAIER stands for automotive innovations – products that enhance your driving experience. Every day, approximately 75,000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals, who like to take on responsibilities, use their creativity and contribute their ideas toward the common success. Individuals like you!
Head of Customer Care
Position ID: 50971545
Worker Category: Temps plein, Location: El Jem
Missions :
Support the strategic planning of the department/unit (Abteilung/Fachbereich) by breaking down or developing the strategic planning for the group, within a short or medium-range time frame.
Plan and administer the budget in his/her area of responsibility, in cooperation with the supervisor, and make sure there is compliance with it.
Cooperate in personnel planning within his/her area of responsibility in cooperation with the supervisor; employ qualified personnel.
Provide technical and disciplinary leadership to associates that report to him/her; make personnel decisions in cooperation with the HR department and the supervisor
Break down and prioritize group goals for associates .
Implement guidelines, processes and systems in his/her area of responsibility.
Support assurance of all functions in his/her area of responsibility; if applicable implement measures in the event of deviations.
Manage projects within plant.
Cooperate in identifying and developing suggestions for improvement (e.g. with regard to processes; equipment; IT-systems, etc.); implement the actions determined.
Support other units in managing large-scale company tasks.
Assure delivery fulfillment and quality by the efficient use of machinery, material and equipment; according to the criteria of production planning/control and characteristics.
Assure quality testing on parts based on test plans, technical drawings, and work instructions (e.g. with regard to function, completeness, etc.), compare target/actual deviations as necessary.
Set priorities within stated times and goals.
Conduct shift and operations planning.
Assure rearrange work processes and work equipment in case of interruptions and bottlenecks.
Monitor cost development/assure compliance with predetermined budgets/overheads/BDE time determinations and characteristics; implement corrective actions as needed, in cooperation with supervisor.
Assure compliance with process and procedural directives.
Implement safety, health and environmental protection regulations as part of legislation.
Profile :
University degree
Proven experience of 5 years or more in the automotive industry including 3 years as a Manager
Proven experience in quality
Very good English skills mandatory / German language skills are an advantage.
We are looking forward to your application.
Company / Legal Entity: SATE Système Automobile et Technique d’El Jem, Org-Code: OE-TN-ELJ5