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Private Jobs / Private Sector
Dreams Management Hiring for Digital Customer Service Representative at Remote Full Time
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Key Skills
:
Currently, we are seeking to hire a Digital Customer Service Representative to support our retail, web, and customer services by providing customer support to our online visitors via chat/SMS, and email. As a Digital Customer Service Representative, you have a passion for the product and use your kn
Qualifications
:
Any Graduate
Experience Required (Years)
:
From 5 To 7 Years
Salary Range (PA)
:
8,00,000 To 10,00,000
Location
:
Remote
Industry Type
:
Engineering & Construction
Job Description
Responsible to meet or exceed goals and key performance indicators (KPIs).
Demonstrates competencies in customer focus, problem solving, relationship building influencing
and results focus.
Provides customer satisfaction within 24 hours through effectively and timely resolution of a
variety of customer inquiries.
Increases revenue through the execution of various sales initiatives.
Uses resource documentation for reference and training tools provided to deliver exceptional
customer service.
Meets productivity and quality standards as outlined in your key performance indicators (KPIs).
Completes training requirements to stay current on existing and new systems and products, to
grow skills, and to maintain proficiency on WPP values and organizational requirements.
Handles all customer service issues professionally capable of achieving a collaborative
resolution.
Able to identify issues and determine when to appropriately escalate.
Assists the team and management with projects and tasks as needed.
Maintains a calm demeanor and manages issues professionally and respectfully in accordance
with our company standards.
Acts with integrity and trust, modeling behavior that respects our employees, peers, and
customers in accordance with the core values of our company.
Perform any other duties as requested by management.
:
Currently, we are seeking to hire a Digital Customer Service Representative to support our retail, web, and customer services by providing customer support to our online visitors via chat/SMS, and email. As a Digital Customer Service Representative, you have a passion for the product and use your kn
Qualifications
:
Any Graduate
Experience Required (Years)
:
From 5 To 7 Years
Salary Range (PA)
:
8,00,000 To 10,00,000
Location
:
Remote
Industry Type
:
Engineering & Construction
Job Description
Responsible to meet or exceed goals and key performance indicators (KPIs).
Demonstrates competencies in customer focus, problem solving, relationship building influencing
and results focus.
Provides customer satisfaction within 24 hours through effectively and timely resolution of a
variety of customer inquiries.
Increases revenue through the execution of various sales initiatives.
Uses resource documentation for reference and training tools provided to deliver exceptional
customer service.
Meets productivity and quality standards as outlined in your key performance indicators (KPIs).
Completes training requirements to stay current on existing and new systems and products, to
grow skills, and to maintain proficiency on WPP values and organizational requirements.
Handles all customer service issues professionally capable of achieving a collaborative
resolution.
Able to identify issues and determine when to appropriately escalate.
Assists the team and management with projects and tasks as needed.
Maintains a calm demeanor and manages issues professionally and respectfully in accordance
with our company standards.
Acts with integrity and trust, modeling behavior that respects our employees, peers, and
customers in accordance with the core values of our company.
Perform any other duties as requested by management.