Dreamsol TeleSolutions Pvt Ltd Hiring for Customer Care Executive (Experience- Fresher to 1 Year) at Noida Full Time

Skills Required:

• DreamSol is looking for Customer Care Executive that will be the liaison between the company and its current and potential customers.
• Work with corporate clients and resolve their queries through multiple channels including calls and emails as dedicated account owner.
• Acquire knowledge required to assist customer on all their queries, onboarding, handholding, training, and level 1 support to achieve customer success.
• Ensure that the process productivity, quality, and customer experience requirements are met in accordance with standards set.
• Work independently, complete assigned tasks in the established timeframe as per the process benchmarks.
• Great written and communication skills in English.
• Ability to take complete ownership and facilitate the end-to-end customer journey.
• Good interpersonal skills with ability to build and maintain working relationships with customers and internal stakeholders.
• Excellent analytical skills, MIS understanding, have a good knowledge of PowerPoint presentations.
• Flexibility to quickly shift priorities, multi-task and prioritize simultaneous requirements in fast paced environment and balance all to completion.
• Looking for candidates based out of Delhi NCR.

Job Type: Full-time

Salary: ₹15,500.00 – ₹25,000.00 per month

Benefits:

• Health insurance
• Work from home

Schedule:

• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Communication skills: 1 year (Preferred)
• Customer support: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Required)
• English (Required)

Speak with the employer
+91 9250400314