Dupont Hiring for L2 Admin –AD/Exchange/O365 at Hyderabad, Telangana Full Time

Full Job Description
We are seeking to incorporate a level 2 support engineer to our team. The engineer will perform hands on operational tasks in areas such as Exchange On-Line, Mail Backbone and Teams. They will have a good understanding of Service Management concepts and will be comfortable working across geographies and cultures. The successful candidate is a highly collaborative team player and is a strong communicator.

Essential Responsibilities include, but are not limited to, the following:

Experience in core technologies such as Exchange/AD/Web

Troubleshooting and Configuration of O365, Exchange and Active Directory

In Depth Understanding of Mailbox Objects concepts in different Exchange versions

Group Policy Concepts

Experience with mail Routing

Mailbox conversion (e.g. User -> shared or shared -> user).

Manage groups (distribution groups, security groups) and respective delegation

Manage resources (meeting rooms, conference rooms, etc.), contacts and calendars

Manage/Troubleshoot shared mailboxes & OOF Support

Enable/disable mailbox auto-mapping feature

Advise/Support email delivery options and delivery restrictions

Manage accepted domains, remote domains and connectors etc.

Troubleshoot escalated incidents from service desk and End User Compute Team.

Identify root cause, resolve incident and provide RCA when requested

Provide email address updates and application deployment of supported versions of email client.

Manage distribution lists and global distribution list management.

Setup and manage user mailbox quotas as per customer established baselines.

Provide e-mail documentation and/or training for service provider support teams

L2 Support for MS Teams and One Drive for business.

Support High Availability Mail Backbone Devices for Applications

Service Request, Incident, Change Request

Mail Backbone Appliance (MBB MRA) Monitoring and alerting

Back-up of Appliance Configuration

Create additional policy rules and filtering based on customer request

Upgrade/Patching the Appliance firmware when a supported version is released

Work flexibly and collaboratively with other internal and external support team for all outages

Raising a support case with Proofpoint based on severity of issue and work toward restoration of the services

Administer user repository in LDAP Application

Additional Technical Skills

Key Characteristics:
Ability to multitask using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying com Self-motivated and able to work in a fast-paced and constantly changing environment.

Capability to work as an effective member of a global team.

Ability to relate the goals of IT service delivery to business goals.

A focus on customer satisfaction and high-quality service delivery, with strong interpersonal skills and responsiveness.

Qualifications

Exchange Administrator

Minimum Qualifications / Skills and Knowledge:
Exchange

Microsoft Teams

Microsoft 365

Preferred Qualifications / Skills and Knowledge:
Proofpoint

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.