DXC Technology Hiring for Senior Professional Service Delivery Coordinator at Gurgaon, Haryana, India Full Time

Job Description

: Essential Job Functions

• Coordinates moderately complex to complex activities of functional areas or of department account leads to ensure that business solution objectives are met.
• Interprets demand forecasts and assists functional areas or departments in planning and delivering end-to-end services.
• Oversees account specific service problems and the prioritization of work requests.
• Maintains records of expenditures to ensure that costs do not exceed approved budgets. Identifies and escalates issues related to budgetary compliance in relation to expenditures.
• Coordinates communications between functional areas or departments and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
• Assists in developing new business proposals and introducting new technologies to enhance competitiveness of company products and services.
• Identifies service improvements to increase customer satisfaction. Communicates improvement needs to appropriate parties to ensure timely implementation and to maintain client satisfaction.
• Ensures delivery of projects meet client and company expectations and needs.
• Provides leadership and work guidance to less experienced personnel.

Basic Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• Bachelor’s degree in business administration, engineering, information systems or related field preferred
• Six or more years of support services or project or program experience
• Experience working with the technology industry
• Experience working with company products and operating systems

Other Qualifications

• Good project management skills
• Good analytical and problem solving skills
• Good interpersonal skills to interact with customers and team members
• Good leadership and organizational skills
• Good communication skills
• Accounting skills
• Ability to work in a team environment
• Willingness to travel

Work Environment

• Office environment