Edulab Hiring for Customer Service Executive at Mumbai Full Time

Edulab is a global platform dedicated to giving students aged 15 and up chances for experiential learning. More than 28 countries, more than 70 universities, and over 25,000 students have all benefited from Edulab’s strong growth and partnership. Additionally, it has business partnerships with nations like India, China, New Zealand, Spain, France, and the Netherlands, which supports students in obtaining professional internships, participating in training courses, and engaging in other theme-based programmes that emphasize applied learning and cross-cultural inclusion. The needs of its employees have always come first at Edulab, and it will continue to take the lead in upholding a workplace culture that prioritizes employees’ health, welfare, and work-life balance.

Responsibilities

● Keeping a keen eye on customer service process

● Managing of large amounts of incoming phone calls

● Resolving customer concerns/complaints brought to your attention

● Handle customer complaints, provide appropriate solutions and alternatives within the time lines and follow up to ensure resolution

● Creating policies and procedures around SOP

● Planning the training and standardization of service delivery

● Conducting quality assurance surveys with customers and providing feedback to the staff.

● Possessing excellent product knowledge to enhance customer support.

● Maintaining a pleasant working environment for your team.

Skills and Qualifications

● Reporting Skills

● Administrative Writing Skills

● Microsoft Office Skills

● Managing Processes

● Analyzing Information

● Professionalism

● Problem Solving

● Verbal Communication

Job Types: Full-time, Regular / Permanent, Fresher, Contractual / Temporary, Freelance
Contract length: 24 months

Salary: ₹10,000.00 – ₹20,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off
• Work from home

Schedule:

• Flexible shift
• Weekend availability

Supplemental pay types:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Willingness to travel:

• 50% (Required)