Elevate Services Hiring For Associate – Process at Chandigarh, Chandigarh Full Time

Elevate is recruiting a Associate – Process .You will be a part of User support group. This support group is the Single Point of Contact for the End Users to ensure an effective and timely resolution to issues/change requests.

Responsibilities & Qualifications

You might be the Right Person if you:
are working with US clients.

are working in evening/night shifts.

are passionate about technology and keeping the systems and your knowledge updated.

are eager to work in a fast-paced dynamic environment for a quickly growing company.

Specifically, you will be:
Interacting and understanding the issues raised by the End Users and providing with the appropriate resolutions

The User Support Group executive triages the issue reported to ascertain the further course of action. If the issue involves the higher technical complexity, then routed to level to Support Group

o Inbound emails/calls

o Identification of the issue

o Action as per the error reported

o Resolution provided via email/call

o Escalated if needed

o Ticket raised

o Follow up if required

Technical skills:
Excellent Communication Skills, both verbal and written skills

Good knowledge of the MS Office Suite (Excel, PowerPoint, Outlook etc.)

Working knowledge of Call Centre Operations, including SLAs, TATs and AHTs

Analytical thought process and rational approach towards problem solving.

Should have a logical bent of mind to analyze and resolve complex issues

Experience:
2 to 3 years of experience

Qualification:
Graduation in technical stream preferably Computers/IT

Company Information

Elevate is the Law Company. We provide consulting, technology and services to law departments and law firms. The company’s legal, business and technology professionals extend and enable the resources and capabilities of customers worldwide. Elevate’s achievements and distinctions include:

Winner of the American Lawyer Industry Awards Best Alternative Legal Services Provider of the Year 2019

Winner of British Legal Awards Alternative Service Provider of the Year 2019

Winner of the IACCM Innovation and Excellence Awards 2019 – Outstanding Service Provider (Americas and Global)

Ranked as a Top Global Services Provider by Chambers & Partners five years in a row