Ellucian Hiring for Cloud Application Administrator I-AWS at Bengaluru, Karnataka Full Time

Full Job Description
Together we are powering the future of Higher Education:
Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.

About the Opportunity:
Together we are powering the future of Higher Education
Here at Ellucian, we are motivated by a mission. Higher education is facing a profound change what with the shifting demographics and cultural perceptions, combined with declining support and rising expectations. This is forcing colleges and universities to do more with less and that is where we come in.
As true believers in the power of education to transform lives, we are dedicated to helping all of our customers thrive—not just survive—by transforming their institutions from the traditional paper-based colleges of yesterday to the agile, connected campuses of today.
Working with cloud solutions built on a world-class infrastructure to powerful analytics that drive successful planning, we lead the industry in building enterprise solutions tailored to institutions around the world.

About the opportunity

The Colleague Software Analyst plays a critical role in the success and overall experience of Ellucian customers. As an expert technical resource for Colleague customers, you will make use of your troubleshooting skills to solve complex challenges daily. Your customer service skills will improve on an already stellar customer satisfaction rating as you work with a team of senior technical resources to drive the success of our customers and students across the globe.

Are you able to communicate with technical and non-technical audiences both internally and externally? Are you an advocate for the customer experience? Are you self-motivated and able to work independently with little oversight? If so, then this is your opportunity to join a team of like-minded people. We look forward to welcoming you to Colleague Action Line Support.

Where you will make an impact

Providing technical support and expertise to Ellucian Colleague SaaS system users, internal Ellucian staff and to the support staff of partner companies
Performing technical troubleshooting covering data migrations, interoperability, middleware, performance and product related issues
Effectively using company tools and software to record information about the technical infrastructure, problem reports, troubleshooting steps and processes and resolution steps for customer reported issues
Actively contributing and working to continually improve customer self-help through the publication technically accurate knowledge base articles
Coordinating problem resolution with other team members, escalation resources, Ellucian Cloud engineering, Ellucian testing and partner companies to ensure open communication of issues and resolutions
Participating in the definition and implementation of processes to address all questions, concerns and ideas of customers that are submitted electronically or by phone
Contributing as an active member of the Ellucian Global Support and R&D team by providing open and honest feedback to others, supporting your team and creating an environment of optimism and achievement
Providing written and verbal knowledge to other team members through collaboration and training.

What you will bring

Bachelor’s degree or the equivalent of 5-8 years of work experience with complex systems. Minimum of 3 years of experience in a professional technical environment.
Experience working in a technical analyst capacity providing enterprise level support
Experience with large-scale system deployments and agile development practices
Familiarity with API customization.
Familiarity with object-oriented programming and working with web applications (web server administration, HTML, etc.) and related infrastructure
Work with Amazon Web Services (AWS) to assess applications, software and hardware.
Working knowledge in SaaS deployments SaaS deployments and/or Ellucian solutions( UNidata, envision, Unix, Windows, Oracle, SQL) is added bonus.
Proficient in Datadog analytics tools to determine performance metrics as well as event monitoring for infrastructure and cloud services.
Familiarity with ServiceNow

What makes #Ellucianlife:
22 days annual leave plus 11 public holidays
Competitive gratuity policy
Group insurance and Annual health check up plan with a variety of family and wellness benefits.
Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
5 charitable days to support the community that supports us
Diversity and inclusion programs that promote employee resource groups such as: Buzzinga and Lean InTeam to name a few.
Parental leave
Employee referral bonuses to encourage the addition of great new people to the team

We Foster a learning culture with:
Education Assistance Program
Professional development opportunities

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