Emerson Hiring for Applications Administrator – Global PMO at Chennai, Tamil Nadu Full Time

Full Job Description
Job Title: Applications Administrator

Location: Chennai, India

Years of Exp : 2+

The applications administrator will provide support for in-house and third-party applications within the Global Project Management Office (PMO) including configuration management, user administration and support, issue resolution, and data analysis.

Specific Responsibilities

Manage and maintain the configuration of existing in-house and third-party applications.
Evaluate, test, and configure new applications as required.
Maintain configuration documentation and/or software.
Track change and enhancement requests and software updates, and perform and report impact analysis on the current configuration, automations, reports, training, documentation, processes, etc.
Plan and coordinate testing of changes and upgrades.
Support development of user training and communications.
Maintain user lists and perform user administration functions on the supported applications.
Monitor, track, triage and manage end user support requests.
Provide end user support by diagnosing and resolving issues and answering usage-related questions. Escalate problems to the software vendor as needed and track through resolution.
Periodically monitor the applications for data integrity. Notify end users to make needed updates.
Monitor and support archiving activities.
Support development and implementation of processes for application monitoring and maintenance.
Identify process automation opportunities and support implementation.
Support data integration and extraction efforts.
Support custom query and report creation.
Develop, maintain, and report on metrics for the supported applications.
Develop work plans and track/report status of assigned projects and tasks.
Provide oral and written reports to managers and stakeholders.
Maintain knowledge of relevant technologies and applications.

Maintain record of work done

Education/Experience

Required

University Degree in Engineering, Computer Science, Information Systems or similar
Minimum 2 years of relevant knowledge & experience
Good English written and verbal communication skills
Ability to effectively work with technical and nontechnical staff at all organizational levels.
Strong customer service and problem-solving skills.
Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering software applications.
Ability to learn new content areas and skills quickly and thoroughly.
Professional attitude and work habits.
Problem solving and analytical skills.
Ability to understand software and tools and how they are used to support business processes.
Ability to introduce, analyse, and execute ideas, processes, and procedures.

Preferred

Experience with the Flow Controls Global PMO processes and tools
Understands business function related to the application.