Factor I: Accountability
Pre-Order
Review the RFQ documents and identify the special requirements and confirm whether we can meet the requirements.
Sizing and selection with Fisher sizing program using data given by customer.
Correspond with Industry experts in Marshalltown, Singapore or other world locations as appropriate for special applications/prices and interact with the factories for product availability including delivery.
Escalate challenges to team leader appropriately for guidance and timely resolution.
Obtain quote from vendors for buyouts (products outside Fisher’s manufacturing scope).
Review customer quality requirements with the Quality department or PM.
Provide customer specification sheet duly filled, signed and stamped where required.
Assist Sales management team in preparing commercial quote for assemblies
Prepare the technical deviation in line with our capability versus customer requirements. Create awareness among customers to accept benefits of our offering.
Revise the offer based on customer’s technical queries as and when applicable.
When required, attend technical clarification meeting with customer.
For site enquiries on valve performance, interact with the service team, customer and also with subject matter experts for investigating the reasons for performance variance and/or damage of valves/parts.
Post-Order
After receipt of PO, check the PO for the technical details and intimate customer/branch in case of any discrepancy.
Include customer testing/special requirements and any other relevant notes in FF2.
Commit the order for order processing.
Reply to clarifications from OE (technical/buyout quotes etc.).
Reconcile customer purchase requisition (PR) document and inform customer for amendments for any discrepancy
Attend project kick-off meetings and provide clarity to project team on customer requirements.
Handle post order technical change orders and work with PM to estimate the cost impact
Factor II: Knowledge and skills (Describe skills and how this job will use these skills)
Knowledge and Skills
How Used
Bachelor’s Degree in Engineering Mechanical/Chemical or related discipline, with minimum 5 years related experience
Good process knowledge about manufacturing process
Proficiency in Microsoft Office applications and the necessary skills to effectively utilize technology and systems specific to the department required.
Good interpersonal and communication skills.
Prior experience of working in Fisher sizing program (FF2) will be an added advantage
Understand the nature of the job requirements.
Carry out duties with minimum supervision.
Better understanding of the process and able to offer solutions.
Presentation
Factor III: Supervision
Not envisaged
Factor IV: Interface
Job holder reports to the Team leader – Application Engineering
Building trust and relationship with customers, internal teams
Requisition ID: 22027221
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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