eNFLUENCE IT Services Pvt Ltd Hiring for Customer Support Representative at Hyderābād Full Time

Rapiscan Systems, a wholly owned subsidiary of OSI Systems, Inc. designs, manufactures and markets security and inspection systems worldwide. Our products are used to inspect baggage, cargo, people, vehicles and other objects for weapons, explosives, drugs, and other contraband. Rapiscan Systems security and inspection devices can be found in a wide range of locations such as, airports, border crossings, railway stations, seaports and terminals, government and military installations and nuclear facilities. As the world’s leading security screening provider, Rapiscan Systems provides state-of-the-art products, solutions, and services to meet our customers’ most demanding threat detection needs.

Responsibilities

• Receives customers’ requests by telephone ,email or chat analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
• Analyzes transactions, corrects records, and adjusts errors.

Searches company records under ZIP code, name, account number, etc., using Navision, hard copy documents, requisition information, etc. from factory.

• Traces status of orders through Purchasing Department.
• Escalations management to resolve customer issues.
• Resolves customer questions related to orders, takes orders as needed.
• Maintains liaison with other departments for order completion.
• Create orders, mails information, and similar data to customer, as required.
• Responds to customers’ requests via telephone or mail, electronic mail or personal computer when necessary.
• Contacts customers or technicians to ascertain clarifying information on orders.
• Have knowledge of product line, prices, delivery time, drop ship items, various services, and similar data, as required.
• Prepares and forwards preliminary paperwork to RMA Returns and Replacements on problem orders.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• Bachelors degree in any field with a minimum of 2 years of experience as customer service representative

Contract length: 6 months

Job Types: Part-time, Contract

Salary: ₹12,000.00 – ₹30,000.00 per month

Benefits:

• Health insurance

Schedule:

• Rotational shift

Supplemental Pay:

• Shift allowance

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Work Remotely:

• Yes