EPT Hiring for Customer Support Executive at Calicut Full Time

Responsibilities
– Manage large incoming phone calls
– Generate sales leads
– Identify and assess customers’ needs to achieve satisfaction
– Build sustainable relationships and trust with customer accounts through open and interactive communication
– Provide accurate, valid and complete information by using the right methods/tools
– Meet personal/customer service team sales targets and call handling quotas
– Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
– Keep records of customer interactions, process customer accounts and file documents
– Follow communication procedures, guidelines and policies
– Take the extra mile to engage customers

Requirements
– Strong phone contact handling skills and active listening
– Customer orientation and ability to adapt/respond to different types of characters
– Excellent communication and presentation skills
– Ability to multi-task, prioritize, and manage time effectively
– Fluency in English

Expected Start Date: 3/1/2022

Job Types: Full-time, Temporary, Fresher

Salary: ₹6,000.00 – ₹10,000.00 per month

Benefits:

• Internet reimbursement
• Paid time off
• Work from home

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• English (Required)

Work Remotely:

• Yes