Ergode IT Services Pvt ltd Hiring for Customer Service Representative at Calcutta Full Time

Requirements Qualification :

Education : Graduate / Undergraduate

Desired Skillset :

• Good Communication Skills

• Time Management

• Microsoft excel.

Key Areas of Responsibilities :

• CSE is responsible for responding to buyer queries and issues via emails.

• CSE is responsible for handling logistic queries and issues via emails.

• CSE is responsible for taking buyer, seller and logistic calls.

• CSE is responsible for making outbound calls in case of follow ups with buyer, seller and logistics.

• CSE is responsible for converting inquiry calls to sales.

• CSE is responsible for communicating with external coordinators (TX Warehouse) to resolve the cases.

• CSE is responsible for taking Website Chats.

Requirements Qualification :

Education : Graduate / Undergraduate

Desired Skillset :

• Good Communication Skills

• Time Management

• Microsoft excel.

Job Location – Kolkata.

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹20,000.00 per month

Schedule:

• Day shift
• Evening shift
• Flexible shift
• Morning shift
• Night shift
• Rotational shift

Ability to commute/relocate:

• Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)