Etihad Hiring for Duty Supervisor (Chennai) at Greater Chennai Area Full Time

Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the aviation industry, with the airline that has reimagined the flying experience through its pioneering products and services. Airport Operations, Customer Service and Customer experience is the utmost priority for us and here we are inviting you to be part of our exceptional team as a Duty Supervisor for our Chennai Station.

Responsibilities

• Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements
• Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting
• Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests
• Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity
• Deliver, maintain and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans
• Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting and follow-up of delays
• Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets
• Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs
• Ensuring adherence to local authority requirements, including but not limited to arrival/departure documentation and reporting.
• Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards and threats
• Identification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulations.

Qualifications

• Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills. Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required
• Minimum 3-5 years experience within Airport Operations is a must.
• Candidate must be amenable to a shifting work pattern.
• Candidate will be based in Chennai.
• Role requires mature personality with outstanding communication skills, supervisory skills and passion to deliver service. Role must balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift.