EXCEVO LTD Hiring for Customer Service Advisor – Online Chat (India) at Mumbai Full Time

Associate – Customer Service (Chat Process)

START DATE: 10/11/22 (APPROXIMATELY)

YOU MUST HAVE A LAPTOP/PC FOR THIS ROLE. THE ROLE IS 7 DAYS PER WEEK AND HOUR SPLIT IS BELOW.

• MON – 6 HOURS (23:30 – 05:30 IST)
• TUE – 6 HOURS (23:30 – 05:30 IST)
• WED – 6 HOURS (23:30 – 05:30 IST)
• THU – 6 HOURS (23:30 – 05:30 IST)
• FRI – 8 HOURS (23:30 – 05:30 IST)
• SAT – 8 HOURS (13:30 – 21:30 IST)
• SUN – 8 HOURS (13:30 – 21:30 IST)

Excevo is a leading B2B technology and outsourcing service provider company based out of England providing business and technical expertise to the global online industry.

Excevo offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to support out clients.

Job Description

Key Responsibilities:

• Handling customer queries on Web Chat, E-mails and Social Media as per company procedure
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings

Key Performance Indicators:

• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures and processes Work collaboratively with the team

Qualifications

• Passionate about customer care
• Good typing skill
• Fluent in written and spoken English
• Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
• Positive attitude
• Able to work well under pressure and under minimum supervision
• A fast learner who is able to work with set targets
• Job Location: Remote (Anywhere in India)

Job Type: Full-time

Salary: ₹180.00 – ₹190.00 per hour

Schedule:

• Day shift
• Night shift

Supplemental pay types:

• Overtime pay

Application Question(s):

• Do you have a Laptop/PC with Internet Access?

Education:

• Diploma (Required)

Experience:

• Customer service: 2 years (Required)

Language:

• English (Required)