Exergic Education Pvt Ltd Hiring for Academic Assistant (Support) at Bangalore Full Time

We are looking for an organised, efficient after-sales support specialist who will be responsible providing attentive after-sales support to our enrolled students. He/she will also be responsible for certain administrative duties and for assisting the sales department in gaining and keeping customers by providing excellent customer service, and managing customer accounts.

Responsibilities

• Maintain contact with our students to obtain their feedback regarding our courses and other services.
• Assist students in resolving issues concerning their courses.
• Develop and optimise support and service processes, tools, and systems.
• Report and expedite student concerns or software issues to relevant team members.
• Monitoring incoming emails/messages from students and providing suitable replies to the emails/messages.
• Review pending and specific student queries or requests to ensure satisfying experience for our students
• Other important administrative work

Qualifications

• B.Tech or B.E or B.Sc in Engineering (or equivalent degree)
• Must have excellent written and oral communication skills
• Must maintain a cheerful attitude while interacting with students

Job Types: Full-time, Regular / Permanent

Salary: ₹300,000.00 – ₹500,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Bengaluru, Bengaluru – 560034, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Required)

Experience:

• total work: 1 year (Required)

Language:

• Hindi (Required)

Application Deadline: 10/06/2022