Exim Ceramix Hiring for Customer Care Executive at Cochin Full Time

· Respond customer complaints or enquiry via phone, email, mail, or social media and calls to concerned departments, if required

· Greet customers warmly and ascertain problem or reason for calling.

· Ensure follow up to the enquiry calls & provide accurate, valid and complete information, if possible generate sales leads.

· Maintain the tracker for enquiry follow up.

· Coordinate & Introduce our new products to builders, contractors, architects through call, SMS or WhatsApp once in a month.
.Provide Information about new schemes and promotions to existing customers and well-wishers.

· Identify the customer needs, – enquiry about product, service, and price -handover to the concerned dept.

· Maintain high customer satisfaction pre & post sales.

· Coordinate & Provide 100% swift service availability to meet customer needs on incase of urgency.

· Confirm and ensure the complaints with invoice . Coordinate the complaints to manufacturer, if manufacture is not attending the complaint, provide our own service If replacement or compensation

Job Type: Full-time

Salary: ₹12,000.00 – ₹15,000.00 per month

Schedule:

• Day shift

Education:

• Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)