About the Role

Accounts receivables associate is one of our unique and new roles where the main responsibility is to ensure the continuity of the company’s cash flow.

Your role as an Accounts receivables associate will make sure that all invoices for the services rendered are raised on time and collected within SLA. You will also be responsible to make changes in the existing process and create new processes wherever necessary so that the entire monthly routine of invoice generation and collection works seamlessly.

About us

Exotel is one of Asia’s largest cloud communications companies. Our aim is to change the way enterprises look at customer communication. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, ICICI, IDFC, Redbus, Flipkart, Quikr, Practo, Lazada, Redmart, etc. to name a few. We are a 9-year-old company with humble beginnings. Currently, we are a 130 member team catering to over 4000 customers across the globe. Our technology has connected over 400 million people across the world and powered over 10 billion conversations. Read our growth story here.

Why should you join us?

• You want to be an enabler for business success with an appetite for steep learning.
• You are driven and like collaborating with other teams on a day to day basis and take pride in the team’s success
• You like setting up processes and see every hurdle as a challenge that has to be aligned with the processes
• You enjoy solving problems and thrive for excellence
• You enjoy the freedom and taking complete ownership of your work.
• You like working in a startup environment

What will you do?

• Enable all teams to share invoices with all customers on time.
• Share invoices with clients within SLA and follow up rigorously to get the invoice cleared within the agreed credit period.
• Keep a track of invoices month on month and flag them to the accounts/customer success team when clients don’t pay on time
• Keep a daily check on the bank statement to update payments to the respective accounts and identifying suspense payments
• Resolving AR tickets and client queries related to payments and invoices.

What we look for?

• We need 3+ years of relevant work experience in a collections/cash application role
• We need an individual who has hands-on customer statement reconciliation.
• We look for excellent communication skills, the ability to understand the billing issues and help the customer success team in fixing it
• We need an individual with good team-building experience & having worked in startups.
• We look for excellent stakeholder management, planning & Analysis skills
• We prefer candidates with experience in telecom, related protocols and product startups would be a plus.

If this role interests you, please send us your expression of interest telling us why you make an ideal candidate for this role along with your contact details.

What to expect next?

• If we are impressed with your candidature, expect an exploratory call from the hiring manager. This is an opportunity for us to understand your motivations, experience and interest in this role and also your opportunity to know about us.
• Our interview process involves telephonic conversation and face to face conversations. At every stage, you’ll be provided feedback. We appreciate your interest in our company and we’ll make sure to respect your time.