Expedia Group Hiring for Senior Manager, Salesforce Administrator at Bengaluru, Karnataka Full Time

Full Job Description
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Senior Manager, Salesforce Administrator

An established people leader who leads a larger team of Salesforce Administrators. Delivers work for defined domains and expands scope and feature sets for those areas. Collaborates with management and product to balance the needs of the teams’ wellbeing, features, system maintenance and operation.

What you’ll do:
Recognizes and stays apprised of emerging technology trends and best practices that could potentially benefit the organization

Extends outside of direct organization and collaborates with peers across the organization

Partners with the business to have a clear understanding of how the technology stack is tied to business outcomes and the bottom line

Recognizes staff potential and guides employees in developing skills by recommending appropriate training and sources of information

Creates environment for team effectiveness, where strengths are known and built upon and learning is shared to build capacity

Shares domain and industry knowledge between cross-functional teams

Seeks mentorship opportunities for direct reports

Obtains resources needed to reach individual and team goals

Prioritizes team morale and productivity, celebrating team accomplishments

Promotes collaboration among team members

Encourages others to cooperate and coordinate efforts

Attracts and selects diverse and high-caliber talent

Develops product phase-out planning in line with the product roadmap

Determines different phase milestones and priorities in collaboration with product management peers

Who you are:
Bachelor’s or Master’s degree in a related technical field; or equivalent related professional experience

3-5 years of related professional experience

Recruits at least 5 Salesforce Administrators to own team

Performance manages at least 3 individual contributors

Executes capacity planning/allocation of +10 team size

Manages individuals in different locations

Is strong in Salesforce and agile scrum methodologies

Justifies technology choices to technical and non-technical observers

Responsible for multiple technical domains

Makes well defined technology choices

Mentors team members

Works with multiple teams

Rewards and recognizes multiple teams

Mentors individual contributors as well as managers on team

Defines team goals and how they fit a business need across multiple teams working together

Delivers solutions to business problems spanning teams

Delivers and influences the product roadmap, working in collaboration with product team

Successfully conducts day-to-day work and solves complex issues in own specific technical engineering area

Serves as a guide to others by sharing and helping junior associates in their duties

Facilitates collaboration with different stakeholders with varied perspectives to develop effective solutions to issues

Strives for optimum organizational efficiency by applying systems thinking across boundaries and making recommendations about policies/ processes

Takes a whole systems approach to analyze issues and implements holistic solutions by ensuring that linkages between structure, people, process and technology are made

Breaks down complex information (e.g., legal, operational risk, and regulatory data) into understandable terminology and actionable concepts

Uses technical knowledge and expertise to generate comprehendible, broadly-applicable communications based on new and non-typical data

Designs differentiated technical communications (content focus, style, presentation, etc.) for various internal and external audiences based on an understanding of their differing levels of familiarity with technical language

Reviews the skill and expertise requirements to accomplish team goals and identifies staffing and talent resources to fill project roles

Develops action plans for optimal resource utilization and manages financial/material resource usage among team

Encourages others to assess the potential impact of resource decisions related to efficiency and cost reduction

Establishes working relationships with stakeholders and builds rapport to become a trusted advisor

Identifies strategic issues and raises questions to help customers explore and understand their wider business challenges

Utilizes thorough understanding of current business processes and challenges to recommend and match solutions to meet unique business needs and achieve objectives

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group’s family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

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