Expeditors Looking For Ocean Import Manager at Bengaluru, Karnataka, Full Time

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

People:

• Identify, develop, and mentor your No. 2.
• Review and conduct staff appraisals timely, and at a minimum once per year per employee.
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.
• Ensure and assist supervisors and key staff with goal setting and monitoring.
• Conduct regular interviews with potential new personnel.
• Plan for and hold effective weekly department meetings with team.
• Review department goals and business plan periodically with staff to ensure by-in and accountability.
• Ensure team meets company standards of 52 hours training per year, including as needed management/leadership training for the management positions.

Sales:

• Support the branch ocean sales effort on new business & retention
• Have a thorough understanding of local market , pricing conditions
• Personal involvement with the top 10 ocean customers
• Manage all ocean import business within the branch after transition from sales
• Oversee the branch bid/quotation process for the ocean import product
• Train , educate, and assist branch sales staff on ocean product, through joint sales calls
• Participate in the weekly branch sales meeting
• Develop and maintain active target account board

Finance:

• Assist Ocean Services Manager with preparation of annual department budget.
• Meet monthly with District Manager to review department financial P&L and productivity results and goals.
• Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days.
• Ensure company credit procedures are followed and utilized effectively.
• Manage accounts payable to vendors (shipping lines, truckers etc.) utilizing BNP.
• Manage intercompany accounting discrepancies via AJAX report.
• Review Daily Branch Revenue report (Daily).
• Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.
• Follow company capex procedure for the purchasing of any equipment for your staff or department.
• Utilize TOP 20 ACCOUNTS and CLIENT REVENUE reports to continually evaluate the development of you departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue by one customer)

Operations:

• Create and maintain an effective department organization chart, which is designed for flexibility and growth
• Prepare, execute, monitor and update at regular intervals the business plan for the department
• Monitor and improve key departmental productivity indicators including but not limited to:
• Shipments Per Desk (SPD)
• Revenue Per Desk (RPD)
• Expense Per Desk (EPD)
• Revenue Per Shipment (RPS)
• Revenue to Expense ratio
• District Excellence measurements
• Operational Excellence Dash Board
• SAS Dashboard
• Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
• Ensure all customers standard operating procedures are documented and kept up to date in the Customer SOP in Sharepoint.
• Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations:
• Daily Exception Status Report – EDE’s and Transit time analysis
• SHIPMENTS LOGGED ELECTRONICALLY – SLE Report (Daily)
• CONSOLS NOT SETTLED Report – (Daily)
• INVOICES NOT BILLED Report (Daily)
• ADDITIONAL BILL – Billing Excellence Report (weekly)
• GLOBAL WORKFLOW MONITOR
• EXPO ACCOUNTING
• Build and maintain strong relationships with vendors (shipping lines, trucking companies, and others)
• Work to be our vendors lowest cost customer promoting Market solutions.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Manage Shipping Line / Co loader Relations
• Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with his/her team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Customer:

• Actively develop business for department through active involvement in sales and retention process and close coordination with sales department.
• Complete 10 Sales and/or Retention Calls per month and ensure they are documented in the CRM.
• Ensure Customers Reviews and scorecards completed with your regular customers and updated in the Customer Review System (CRM).
• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
• Take an active role in the transition of new business/ updates to existing business.

Systems/Technology:

• Ensure department is using all system tools to their greatest advantage based on your department size and organization. (e.g. using e.doc and Global workflow monitor, import database, and other system generated reports to manage by exception)
• Be open to implementing new system changes and enhancements into your department.
• Be involved and suggest system/process improvements.
• Set the tone for the environment within the department.

Culture:

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

Training Requirements:

• Meet company standards of 52 hours training per year, including as needed management/leadership training

Qualifications

Education and Experience:

• Education to degree level or business experience equivalent
• 7+ years of industry specific qualification (country specific)
• Minimum 2 years’ in an operational role with management experience preferred

Additional Information

Knowledge:

• Expeditors company policies and procedures knowledge
• Strong business acumen
• A good understanding of Expeditors’ products, services and systems
• Strong market and competition knowledge

Skills:

• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Good Microsoft Office skills (Excel, Word etc.).
• Proven negotiation skills
• Fluent in English

Behaviour:

• Emotional resilience
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Proven leadership attitude and background
• Professional appearance and attitude
• Being reliable and accurate
• Being supportive of change
• Being an advocate of Expeditors culture at all times
• Being Approachable and Proactive