ExportersIndia Hiring for Executive – Customer Care – IT at Lucknow Full Time

– Conducting customer satisfaction surveys to understand what areas of the company’s services need improvements

– Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

– Curating streamlined email and social media communication mediums for offers, updates and much more

– Dealing with customer issues and churning out an easy-to-follow solution

– Managing payment and delivery of customer orders

– Helping customers choose the right product for their requirements and budget

– Handling customer concerns and complaints in a timely manner

– Informing customers of upcoming promotions or deals

– Establishing a positive rapport with all clients and customers in person or via phone

– Forming reports based on customer satisfaction statistics and helping their team to develop new skills

– Fixing appointments based on the availability of customers and clients

– Interacting with customers to ensure they have a desirable and shareable experience

Job Types: Full-time, Regular / Permanent

Salary: ₹8,086.00 – ₹30,938.31 per month

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Life insurance
• Provident Fund
• Work from home

Schedule:

• Day shift
• Morning shift

Supplemental pay types:

• Performance bonus
• Shift allowance
• Yearly bonus

Ability to commute/relocate:

• Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)