Ohms Energy Pvt Ltd Hiring for Customer Service Agent Female at Mumbai Full Time

Ohms Energy is a leading Solar EPC Contractor, having completed more than 100 projects in the Renewable Energy Space. We are based out of Mumbai, having customers across Maharashtra, Rajasthan, Daman, Dadra & Nagar Haveli. We are seeking bright, motivated and hardworking individuals with strong work ethics, attention to detail, the ability to meet deadlines, and a commitment to customer service.

Skills

• Sales, Interpersonal and Influencing Skills
• Ability to aggressively work under sales Pressure.
• Result oriented approach and strong execution skills.
• Multitasking ability.
• Analytical and presentation skills.
• Planning and Organizing Skills
• Good Communication Skills
• Should be well versed in Hindi and English language.
• Efficient over phone calls

Responsibilities

• Making Outbound calls to customers from Database provided.
• Clarifications & queries on Products and Services to be provided to customers, in consultation with Reporting Manager
• Responding to customers with proposals and follow-ups within the defined TATs.
• Fix up meetings of Sales executives with the Customer.
• Accurate data capture of the customer, with status of the call
• Accurate and complete data capture of the customer issues / complaints in the relative formats.
• Attempting to delight the customer by striking a relationship and fulfilling needs.
• Deliver service quality in order to achieve Quality benchmarks defined from time to time.
• Maintenance of records / record keeping.
• Keep self-updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality.

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹20,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Sales (Required)

Language:

• Hindi (Preferred)
• English (Required)

Speak with the employer
+91 8483940884