EY Hiring for Associate_Global SCORE Administrator 1 at Kochi, Kerala Full Time

Full Job Description
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Position Summary

Many different groups across EY prepare external, cross-border communication materials. To make sure we take every possible step to protect and enhance our brand, we need to deliver consistency, accuracy and quality in all of our materials.
To help us achieve this, we have a compliance and quality review process in place called SCORE (System for Communication Oversight, Review and Evaluation).
This process enables the review and approval of materials by a team of reviewers who focus on different aspects of our content. This ensures that our content is accurate and appropriate and promotes our global positioning and visual identity. The process itself is managed by our Area SCORE
teams.

The associate (ADMIN Coordinator) would be required to work in a team environment in delivering the administration needs and support BMC SCORE.
This individual will follow a defined delivery process and toolset to ensure a consistent level of service.
The role requires someone who can manage a number of concurrent activities, with strong multitasking, prioritization, organizational and time management skills. This role is a Permanent US time zone aligned (Night shift) role.

Key aspects of the role

Provide administrative support for the Global SCORE process
Collaborate with the various teams and individuals in the SCORE process to ensure timely and seamless delivery of reviews
Manage workflow based on defined processes and SLAs
Manage multiple high-priority tasks in a deadline-driven environment
Have excellent analytical and critical thinking skills, and be flexible to adapt to changing requirements
Can communicate effectively with employees at all levels
Administrate and coordinate the Global SCORE tool / mailbox to ensure the reviews of SCORE materials are correctly routed according to specific reviewer workflows profile.
Must be excellent at multitasking, time management and responsiveness.
Provide reports and data on a timely basis, as and when required.
Requirements for internal applicants (LEAP Candidates)

EY employees who wish to apply for this position:
Should have been with GDS India for at least 12 months continuously
Must have completed at least 12 months in the current Rank and Service Line/Function
Must be rated as Valued Contributor or above in the most recent annual performance cycle
May apply only if they have not applied for the same position in the last three months.

For detailed information, please refer the employee handbook.
Roles and responsibilities, Skills and Attributes

Key responsibilities

Manage the Global SCORE mailbox and Tool to ensure the reviews are routed to the right teams based on existing workflow definitions
Evaluate submissions for missing documentation, verify submission checklists, populate relevant databases with the required information, and communicate next steps to content submitters
Monitor the progress of reviews, and work with the teams and individuals involved to ensure seamless and timely delivery
Respond promptly and efficiently to queries, and adhere to delivery times and SLAs
Act as the primary point of contact for submitters and review teams
Generate and present data, reports and insights as and when required
Adhere to EY’s Information Security guidelines and promptly report incidents
Facilitate sessions to introduce new submitters to the SCORE process

Skills & Attributes

Excellent communication skills
Strong multitasking and time management skills
Excellent analytical and critical thinking
Be flexible to adapt to changing requirements

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