EY Hiring for Indirect Tax EMS – Advanced Analyst 1 at Bangalore Full Time

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Description – External

The Engagement Management Service (EMS) of ITTS is currently a 111-member team operating out of Bangalore and Kochi in India and Buenos Aires in Argentina. The EMS team supports PPEDs from all regions of Americas, EMEIA and APAC manage their book of business, accounts and clients better. The objective of EMS team is to help in margin improvement and to free up non-technical and administrative time so that onshore resources can engage themselves for technical and market related activities.

The Engagement Management Services (EMS) team at the GDS helps all ITTS engagements to enhance service delivery by ensuring proactive coordination, timely communication and efficient engagement management in a cost-effective manner. They are trained to carry out engagement management activities that are essential to each engagement, across different phases of the engagement life cycle.

Engagement Life Cycle activities:

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  New Engagement Support (Opportunity management, Risk Assessment – PACE, Pricing Plan and Code Set up).
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  Engagement Document Management (Client Contracting Systems, Sub-Contractor Memos, EYI-MD, Sharepoint.)
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  Billing, Estimate-to-Complete (ETC) and Code Management (BEC): Budget to Actual Analysis and Dashboards, WIP report and Analysis, Estimate-to-Complete updates, Book of Business Dashboards and Analysis.
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  Project Management and Coordination (tools used: MS Excel, MS Projects, Capital Edge)
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  International Tax Compliance (E-Filing related tasks)

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  Data Analytics and Visualization (KPI, Dashboards (Power Bi), Market Segmentation reports, PowerPoint and Advance Excel support.
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  Business Development Support.

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  Special Projects and Initiatives.

Role and Responsibilities

Our Preparer/ staff will need to ensure that they have a strong understanding of:

• Their Region/Market –Key people from those markets. Have a high-level understanding of the markets they are part of and its dynamics like size, people, competency, clients, tier, etc.
• The regional leader and partners in their market
• The scope – what we are doing for them. what else we can do from our current portfolio; what unprecedented services are popping up. The activities we are performing for the market and understand another preparer’s work as a backup
• Team Dynamics: Needs to have a complete understanding of the market teams in the region
• Understanding of Tools: Mercury, Workflow, WIP, etc. with an ability to suggest improvement ideas
• Engagement Life Cycle: Preparers should have a good understanding of the entire WorkSmart Engagement Life cycle

Our preparers/ staffs are accountable for

• Prepare or assist in preparing simple to complex EMS Activities for their respective engagement teams.
• Preparer should have a complete understanding of the engagement teams BoB and provide periodic analysis to the Partner / team members of the engagement’s financial status.
• Have regular catch up with engagement teams to get a thorough picture of engagement financial status.
• Resolve complaints from Engagement Teams.
• Analyze the current activities and recommend additional EMS services.
• Ensure on time delivery with self-review.
• Ensure reviewer reviews the request before delivering the final output to the engagement teams
• Ensure error free and 100% quality of deliverables with zero escalation and ensure there is no rework.
• Delivery and expansion/growth of their Market penetration and Customer Retention
  • Work with the Market Leader and proactively identify opportunities to offer up services on accounts (monitor pursuits; wins, engagements)
  • Assist Market Leader with white spots analysis by Market and work with them to strategies further expansion and penetration
• Reporting escalations to the Market Leader and consulting on solutions before implementing anything
• Assist other team members complete their tasks in case needed.
• Keep their skills up to date and upskill periodically meet badge compliance
• Customer Experience: Drive customer experience in every request they handle
• Utilization: Ensure they meet minimum utilization requirement
• Absenteeism: Ensure no unauthorized absenteeism
• Team Morale: Be a team player.
• Have regular connect with stakeholders to ascertain health of the business.
• Ensure regular feedback to the reviewer
• Ensure regular feedback to the requestor

Responsibilities, Qualifications, Certifications – External

Education:

• Graduate /Postgraduate in any discipline.
• BE/ B.Tech will be preferred.

Skills

• Excellent verbal and written communication skills
• Ability to work with global networks, mindful of cultural differences
• Proactive, agile and manages time well
• Strong analytical skills and eye for detail
• Ability to work independently
• Solution oriented with strong problem-solving skills
• Strong client service focus; responsive to request and capable of maintaining a sense of urgency in resolving issues
• Flexible in adapting to constantly changing priorities
• Proficient in Microsoft Office (i.e., Word, Excel, and PowerPoint and Projects and Power Bi
• Data driven approach. Passionate about learning and implementing new analytical tools and support innovative practices.

Experience:

• Minimum 2 years of working in a similar role

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