Fervour Infosystem PvtLtd Hiring for Customer Service at Noida Full Time

• Diagnosing and troubleshooting customer issues and identifying proper solutions
• Build setups and simulations to re-create customer problems
• Working with R&D and product department on escalated and unresolved issues until a successful resolution has been achieved
• Updating the service requests in the Service Portal system on a daily basis
• Document technical knowledge in the form of notes and manuals
• Provide training to customers, Tier 1 and Tier 2
• Prioritize and manage several open issues at one time in multi-task environment

Skills

Unix/Linux, Shell Scripting, BMC remedy, Batch manager, VM ware, Putty, Oracle, SQL.

Qualification: BE/B.Tech

Job Type: Full-time

Salary: ₹1,200,000.00 – ₹1,500,000.00 per year

Schedule:

• Day shift

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 5 years (Preferred)
• UNIX/LINUX: 5 years (Preferred)
• Oracle10g/11g: 5 years (Preferred)
• SQL: 5 years (Preferred)