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Private Jobs / Private Sector
Fervour Infosystem PvtLtd Hiring for Customer Service at Noida Full Time
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- Diagnosing and troubleshooting customer issues and identifying proper solutions
- Build setups and simulations to re-create customer problems
- Working with R&D and product department on escalated and unresolved issues until a successful resolution has been achieved
- Updating the service requests in the Service Portal system on a daily basis
- Document technical knowledge in the form of notes and manuals
- Provide training to customers, Tier 1 and Tier 2
- Prioritize and manage several open issues at one time in multi-task environment
Skills
Unix/Linux, Shell Scripting, BMC remedy, Batch manager, VM ware, Putty, Oracle, SQL.
Qualification: BE/B.Tech
Job Type: Full-time
Salary: ₹1,200,000.00 – ₹1,500,000.00 per year
Schedule:
- Day shift
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 5 years (Preferred)
- UNIX/LINUX: 5 years (Preferred)
- Oracle10g/11g: 5 years (Preferred)
- SQL: 5 years (Preferred)