Fidelity International Hiring for Learning Associate HRIS at Gurgaon, Haryana Full Time

Application Deadline: 31 August 2023

Job Description

Title: Associate – HRIS

Department: HR Information System

Location: Gurgaon Office (India)

Grade: 3

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together – and supporting each other – all over the world. So, join our team and feel like you’re part of something bigger.

Department Description

The HRIS function provides systems support and configuration services to the Fidelity International business, globally, which include the development and operational management of business applications that underpin our service functions. The broader organisation incorporates Infrastructure services that the firm relies on to operate on a day to day basis including data centre, networks, proximity services, security, voice, incident management and remediation. The HR systems team work collaboratively across various geographic locations to maintain and enhance in-house developed application and vendor provided products.

Purpose of the Role

To support the HRIS team with day-to-day system administration. This will include monitoring and processing employee queries and assisting in regular product activities such as upgrades, deployments and supporting key HRIS events. This role will support Learning Service Now cases and incidents, partnering with the Learning Service Delivery lead to meet service level agreements and improve the employee experience of Learning services.

We require the person occupying this role to understand how to use the majority of functionality for Cornerstone to address employee queries, support releases, update back end tables as required, but most importantly, provide a high level of end user support. You will also be join support calls with the vendor and user groups to understand upcoming platform enhancements, support requirements and update training and collateral for end users.

Key Responsibilities

Support of system administration tasks across several HRIS systems

To participate and provide support for the annual compliance learning roll out

Run daily checks to ensure integrations are running and no rejects have been identified

Monitor SNOW, ensuring tickets are addressed within standard SLA’s

Monitor group mailboxes

Identify and escalate issues / risks to the Service Deliver Manager as required

Provide support to end users, including 1:1 support as required for new joiners

Document and review end user guides

Support project teams to provide first level of business UAT testing on standard functionality deliverables

Provide backup and additional support to the HRIS Assistant Manager

Support the contined improvement of management information and reporting.

Experience, Qualifications & Skill Set

Experience in Learning system Cornerstone would be preferable.

Strong analytical skills

Strong attention to detail

Strong organisational skills with the ability to adhere to tight timescales

Ability to prioritise and deal with many issues at once

Proficiency with Microsoft Office suite including data analysis/manipulation in MS Excel

Ability to analyse data and present back

Ability to work both individually and collaborate as part of a team

Positive ‘Can do’ approach and eager to solve problems

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.