Finoviser Financial Services Hiring for Customer Care Head at India Full Time

Job Responsibilities

• Formulate business strategy with others in the execution team
• Design customer care operational process and policies that align with overall strategy
• Implement efficient process and standards for smooth and effective functioning of customer care team.
• Should develop robust customer service and process to ensure customer satisfaction and retention

• Interact with clients and build relationship with them while ensuring their needs are being meet
• Oversee a team of customer care executives and ensure they are providing an exceptional client experience
• Develop and oversee the implementation of client service protocols
• Resolve complex client problems or disputes in a professional manner
• Support and train team members to enable them to meet departmental goals
• Maintain records of client interactions for training purposes
• Respond to customer service issues in a timely manner

Requirements

Experience:

• 6-8 years of experience as customer service team leader in any financial firm

Qualification:

• Graduate/Post Graduate with knowledge of financial markets, stock trading, securities firm, insurance etc.

Skills:

• Humble and soft spoken.
• Proven experience in a leadership role is required.
• Excellent communication skills and the ability to anticipate the needs of the customers.
• Possess superior organizational and time management skills.
• Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience.
• Should possess strong problem solving skills and ability to make sound judgement calls.

CTC:

As Per Experience & Industry Standards