FIRSTSOURCE SOLUTIONS Hiring for Customer Service Representative at Hyderābād Full Time

Responsibilities:

• Responds to queries from customer through chat to answer queries/inquiries, provide information, and handle complaints regarding the organization’s products or services.
• Understands customer queries and responds to them ensuring that all queries/concerns are answered via web chat.
• Update account information and performs general maintenance upon customers’ request.
• Understands customer’s latent needs and maximizes opportunities to promote relevant products and services.
• Guides the customer to relevant web pages in the client website that offer the information they seek, if appropriate.
• Exhibits promptness and politeness using the appropriate language while answering customer queries.
• Target Oriented – Works efficiently towards achieving the SLA based on the process requirement and meets the specified quality standards.
• Ability to handle multiple tasks simultaneously with ability to prioritize while providing exceptional customer service
• Maintains data confidentiality and adheres to information security and compliance norms laidout.

Key Performance Indicators:

• Average Response Time
• First Call Resolution
• Customer Satisfaction
• Net Promoter Score

Skills:

• Excellent English verbal and written communication skills
• Excellent comprehension and organizational skills
• Ability to work independently, multi-task, and employ a systematic approach to work tasks
• Strong attention to detail and problem-solving skills

About Firstsource:

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We have trusted brand custodians and long-term partners to 100+ leading brands with apresence in the US, UK, Philippines, and India. Our ‘right shore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Types: Full-time, Fresher

Salary: ₹22,000.00 – ₹27,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Night shift
• Rotational shift