Fiserv Hiring for Specialist, System Engineering at Pune, India Full Time

Job Description: Gateway Production Support.

This role is part of the Fiserv Technology Services group and supports several different Payment Gateways and Payment Back End applications.

• This role is part of a highly technical support team that work covering application support for a critical part of Fiserv.

• The role is a considered Level-II and typically works with Merchant Reps and the Level-I support teams as opposed directly with merchants.

• Responsibilities include application-wide troubleshooting, implementation, and validation

• The team works on a 24/7 rotation to implement and validate scheduled changes for critical payment gateway and back end applications

• They work application level incidents related to supported payment applications

• We perform analysis of alerts/errors in application logs to determine impact and recommend steps to mitigate impact and steps for permanent resolution

• The team helps to drive incident calls for supported applications and works with Global Command Center teams to address merchant specific as well as application-wide issues

• We will help you grow in your knowledge of the applications supported and move you into the role as a subject matter expert

• Recognition for superior work will be rewarded with a highly competitive salary and yearly incentives

Basic Qualifications for Consideration :

Ten years technical support experience including Windows Admin and a working knowledge of Linux Ability to clearly communicate complex technical issues to Merchant Representatives, Incident Managers, Product Owners, and various other Fiserv teams. Flexibility to work a 24/7 on-call schedule on a weekly rotation basis Bachelor’s Degree

Preferred Skills, Experience, and Education:

• Bachelor’s Degree in Computer Science, Information Systems, or related discipline Preferred experience

• Experience managing network technologies such as LAN/WAN, Windows Servers, SQL, Firewall, POS systems

• Strong PC/Windows and or AIX experience along with a technical aptitude is needed. Must be able to handle issues that arise with minimal oversight or guidelines and work under pressure.

• Experience with monitoring tools such as Splunk, Grafana, and Kibana

• Experience managing software applications across a multi-unit environment

• A meticulous mindset with strong attention to detail, and adaptability for a fast-paced environment

• Excellent time management, organizational, and communication skills

• Banking background and familiarity/experience with banking operations is advantageous.