Fiserv Hiring for Sr Associate, Disputes and Fraud Analysis at Gurgaon, India Full Time

What do Senior Associate – Disputes do in Fiserv?

Claims Processing Review and manage multiple queues in support of 200 – 400 clients; conduct analysis and process dispute claims in accordance with network operating regulations and internal SLA timeframes. Research/ticketing – Research client and/or system issues and document results/findings. Performs other duties as required.

What will you do?

• Act as the primary Chargeback contact and provides support of Fiserv clients’ card portfolio chargeback programs (debit, credit, prepaid)

• Effectively communicate appropriate dispute resolution processing for Visa or MasterCard debit clients in efforts to deepen Fiserv product penetration.

• Perform analysis and chargeback input for a queue of clients: review and process dispute/fraud claim in a timely and accurate manner in support of the department’s Service Level Agreements while maintaining awareness of Visa or MasterCard processing timeframes, regulations, and processing changes.

• Maintain strong working knowledge of all internal and network processing systems and software as well as Regulation E and Visa or MasterCard processing timeframes and regulations.

• Resolve moderately complex issues on behalf of clients in support of dispute resolution processing; compare alternative actions and decide on appropriate approach.

• Respond to inquiries from internal and external clients regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status and data input.

• Perform maintenance and settlement reconciliations using various software applications with the goal of maintaining loss Sigma score minimum of 5.4.

What will you need to have?

• Strong relationship and communication skills to ensure proper client interaction in managing dispute resolution and loss recovery

• Must possess a high level of computer skills (to effectively utilize multiple EFT systems, Excel, Word, and PowerPoint)

• Working knowledge of workstations and database software

• Strong analytical and problem-solving skills

What would be great to have?

• Ability to independently handle a variety of responsibilities simultaneously and be able to prioritize those tasks

• Must be highly motivated and eager to learn Ability to work extended hours as needed to meet department needs.