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Private Jobs / Private Sector
Five Splash Infotech Hiring for Quality Analyst – Voice (2) at Jamshedpur Full Time
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Jamshedpur (Jharkhand)
1-2 years
Responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. Coordinates and facilitates call calibration sessions for call center staff. Provides feedback to call center team leaders and managers
- Perform monitor of customer care response. Identify customer needs and expectation.
- Provide feedback to call center team.
- Aware about quality parameters.
- Basic knowledge of MS Office Tool.