Flipkart Hiring for Lead – Quality at Haringhāta Full Time

Lead – Quality

About Flipkart

The Flipkart Group is one of India’s leading digital commerce entities and includes group companies Flipkart, Myntra, and PhonePe. Started in 2007, Flipkart has enabled millions of consumers, sellers, merchants and small businesses to be a part of India’s e-commerce revolution. With a registered customer base of over 200 million, offering over 150 million products across 120+ categories. Our efforts to democratize e-commerce in India, driving access and affordability, delight customers, create lakhs of jobs in the ecosystem and empower generations of entrepreneurs and MSMEs has driven us to innovate on many industry firsts. Flipkart is known for pioneering services such as Cash on Delivery, No Cost EMI and easy returns – customer-centric innovations that have made online shopping more accessible and affordable for millions of Indians.

Driven by the passion of ‘Flipsters’ and our core values of Audacity to Win, Bias for Action and Customer First, with Integrity – Flipkart’s work policies reflect the company’s efforts to create a progressive work environment that drives inclusion and innovation and encourages work-life balance. Ranked at #1 in LinkedIn’s ‘Top Companies to Work For in 2019’, among the ‘100 Best Companies for Women by Avtar and chosen among the Top 3 Most Desirable new-Age Recruiters by Dare2Compete, Flipkart is the ideal place to start and achieve great heights in your career.

About the role

• People manager, he should be able to lead a team of 7+ members (both junior and people manager level)

• Tech savvy, Problem solving, data-driven decision-making through the stakeholders

• Team Building and Employee Engagement Capability.

• Adaptability towards change management, Stakeholder Management

• Sound presentation and communication skills

• Comfortable in dealing with ambiguity, creating structure and working in dynamic and challenging environments with fast timelines

• Program & Project Management skills

• Innovator & Out-of-Box thinker who is willing to go an extra mile

About the team

Ekart Quality team is a pioneer in establishing Quality function across the supply chain. The team major focus areas are on Customer Experience, People Capability, Process Adherence, Process Design Adequacy and Optimisation, and Product & Service Quality. Team’s motto “Partner with Business to support the Envisioned Growth that is enabled through Reliable process, Enriched People Capability and continuous improvement through Culture of Challenging Status Quo and Facilitate solutioning.

What you’ll do:

Monitor Fulfillment Centre Quality function Operations and identify improvement opportunities.

Deep dive into key areas (affecting Business metrics) to identify areas of improvement

Track and drive for continuous improvement across all defined Goals/KPI/metrics.

To ensure all audits are carried out as per plan.

Working knowledge of basic sampling schemes & standard, Quality tools, DMAIC methodology.

Build a culture of ownership and empowerment within Team and collaborate with stakeholders to drive FC QA Objectives.

Shall actively be involved in Root Cause Analysis of customer complaints and initiating corrective / preventive actions through operations.

To maintain the Quality Audit metrics required to ensure the effectiveness of the new and the old processes.

To help in identifying the gaps in process and to suggest on the resolution of the gap / process improvement.

Lead ISO activities at FC’s from documentation to certification.

What you’ll need:

Education : Graduate B.E/MBA with 5+ years of experience.

Operational Knowledge of Logistics/Couriers/Warehouse/Retail/Manufacturing/FMCG/FMCD

industry.

Exposure to Business Processes, Lean/6 Sigma etc.,will be of added advantage in

executing this role.

Knowledge and Skill

Sound knowledge on FMEA, RCA and Mistake Proofing.

Strong in Process quality, Understanding of CAPA.

Certifications in ISO standards with experience of implementation and managing ISO audits across Organisation.

QC Tools/ Technique.

Ability to effectively interact with multiple stakeholders.

Analytical skills ( Root cause analysis techniques – 5 why , Fishbone diagram, Flowcharts, Graph/ Charts mapping knowledge ,