FluidLive Solutions Pvt Ltd Hiring for Customer Support Executive at Pune Full Time

• Respond to customer inquiries within defined SLAs.
• Provide technical support via phone, email, or other channels as required.
• Troubleshoot technical issues and provide solutions to customers in a timely and effective manner.
• Escalate complex technical issues to the appropriate team and follow up to ensure resolution.
• Document customer interactions and technical issues in the company’s ticketing system.
• Collaborate with other team members to identify opportunities for process improvement and knowledge sharing.
• Maintain current knowledge of company products, services, and technology.
• Create internal and external facing knowledge articles.

Knowledge, Skills and Experience:

• 2+ years of experience in a technical support role
• Strong technical aptitude and troubleshooting skills
• Excellent communication skills in English, both written and verbal
• Ability to work well under pressure and in a fast-paced environment
• Ability to multitask and prioritize work effectively
• Familiarity with ticketing systems and customer relationship management tools

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹900,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor’s (Preferred)