For a Client of Teamlease Digital Hiring for Service Desk Engineer at Mumbai Full Time

Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool

• Troubleshooting desktop / laptop OS issues

• Installation / re-installation / configuration / Troubleshooting of systems, printers, scanners

• Installation/re-installation/configuration / Troubleshooting of software/applications

• Installation / configuration / Troubleshooting of e-mail client

• Install approved patches onto desktops / laptops which have failed automatic update

• Good Communication Skills

• Handle IMAC’s (pre-approved, low impact – Install, Move, Add and Change)

• OS builds from approved image

• Problem solving Capability in Wipro, IBM, HP and Dell and other vendors laptop/ desktop Hardware

• Ability to quickly analyze & diagnose technical problems

• Quality and Process Knowledge

• Should be good in client communication skills

• Willing to Work on Shifts based on the projects need

• Desktop/phone setup for projects.

• Coordination Skills- would be required to coordinate between project SPOC’s and Location BITS team for issue resolution