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Private Jobs / Private Sector
For a Client of Teamlease Digital Hiring for VIP Support Engineer at Mumbai Full Time
Job Description
- Providing technical on-site, face to face VIP IT support, including installation, troubleshooting, problem resolution and maintenance.
- The role itself encompasses managing Tech Deck, fault calls, service requests and planned changes, support, VIP Support, Smart-Hands support and manning the Tech Bar.
- Experience of supporting as many of the following as possible: Windows 7 & 10, MS Office 2010/2013/2016/365, Skype for Business, PC/Laptop builds, OS configuration, AD administration, hardware repair.
- Must have extensive VIP & Executives level support experience
- Responding to customer questions regarding operation and malfunctions.
- Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction
- Proven track record of problem ownership & resolutions, as well as working with product authority, external vendor support teams/third parties.
- Must have a broad background in hardware support for both laptops & mobile phones (iOS/Android)
- face to face IT hardware & software support experience
- Excellent client facing experience
- Provides end to end user support, advice and guidance around Document recovery, Emails & Personal Folder recovery, Data management, Mobile Managed Provisioning / User Support
- Setup and configuration of all MAC OS systems
- Diagnosing and Troubleshooting MAC related OS and Hardware problems
- Perform Software Installations on all Apple devices
- Provide remote support for users traveling or at home.
- Provide VPN support on Mac devices
- Provide accurate asset information within the ticketing system to ensure an accurate asset database
- Perform refresh of end-user devices in alignment with refresh schedules
- Proper Documentation of End User Issues within Servicenow
- Backup and Restoration of End User Data
- Create, modify, and maintain MAC processes and policies