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Private Jobs / Private Sector
FullThrottle Labs Hiring for Customer Support Executive at Bengaluru, Karnataka Full Time
We are seeking a highly motivated and customer-focused individual to join our Saas-based company as a Customer Support Executive. The primary responsibility of the Customer Support Executive will be to provide exceptional customer service and support to our clients via various channels, including phone, email, and live chat.
RESPONSIBILITIES:
Responding to customer queries and concerns in a timely and professional manner.
Troubleshooting and resolving customer issues related to the use of our Saas-based products.
Providing technical assistance to customers and addressing their concerns in a friendly and helpful manner.
Working with other departments to resolve complex customer issues.
Documenting customer interactions and keeping accurate records of all customer interactions in our customer management system.
Identifying opportunities to improve our customer support processes and procedures.
Collaborating with the product development team to ensure that customer feedback is incorporated into the product development process.
REQUIREMENTS:
1-3 years of experience in a customer support role, preferably in a Saas-based company.
Excellent verbal and written communication skills.
Strong problem-solving skills and the ability to troubleshoot technical issues.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
A customer-centric attitude and a desire to go above and beyond to ensure customer satisfaction.
Familiarity with customer management systems and the ability to learn new systems quickly.
Bachelor’s degree in a relevant field is preferred.
SALARY RANGE: 3.5- 5 LPA
ABOUT US:
PyjamaHR is the world’s Best FREE applicant tracking system (ATS) and recruitment software. It transforms the recruitment process by reducing the effort and the time taken for each task in the hiring lifecycle. We’re currently in the process of closing a funding round from some of the best investors globally and are looking forward to scaling rapidly. Join us to be a part of the journey!
BENEFITS/PERKS:
PyjamaHR offers an array of benefits including competitive salaries, equity options, free food and beverages, and weekly team outings!
LOCATION: Bangalore (Koramangala – 8th Block)
Employment Type
FULLTIME
Industry Type
IT-Software / Software Services
Seniority Level
Entry-Level
ANNUAL CTC
₹ 3.5 Lakhs – ₹ 5 Lakhs
Work Experience(in years)
1 – 3 Years
Education
Any Graduate
Skills
Customer Support
B2b
Saas
Communication
Customer Solving
Multitasking
Technical Support
Escalation Management
Technical Support
Conflict Resolution