Gartner Hiring for Conference Planner at Gurgaon, Haryana, India Full Time

Job Description

What makes Gartner Conferences a GREAT fit for you? When you join Gartner, you’ll be a part of a team that serves thousands of business and technology leaders at global conferences each year. You’ll work with curious, motivated people, have unlimited career development opportunities, and learn about the latest in technology and business. If you enjoy challenging yourself, connecting with people and pushing the limits of your career, Gartner is the place for you.

Interested in learning more, view and register for any of our upcoming recruiting events here! Conferences Customer & Operations Support at Gartner
Gurgaon, India Gartner Conferences delivers world-class conferences across the globe, attracting tens of thousands of attendees and exhibitors each year. The Registration Customer Experience team is focused on shaping a world class registration experience for all clients and conference attendees who attend Gartner Conferences.
As an ideal candidate, you would support the Registration team by delivering world class customer service to all internal & external clients. Ensure swift execution, forward thinking and product development skills to aid client retention and business growth while delivering world class of service aligned with global standards. What you will do:

• Manage registrations that come through as an entitlement of the Gartner c-level products
• Partner with product teams and sales teams, outline and communicate process and rules, exception management, escalations, etc.
• Support strategy for segmented attendee experiences.
• Partner with the technology and product teams to ensure data is passing over and is mapped to correct experiences on digital platforms
• Data management and reporting (weekly reporting/dashboard planning, final event attendance data, wrap up data, quarterly check-ins for data by region, ongoing housing reporting, one-off data requests)
• Registration audits (outreach, follow ups and updating records as needed)
• Registration support (testing sites to ensure reg codes, confirmation emails, and hotel booking flows are set up correctly
• Mailbox management
• Ask Us Chat
• Partner with global registration team and vendors on day to day operations as well as future initiatives
• Help create on-site and/or virtual requirements for registration at Global Conferences, Virtual Conferences and Peer Forums
• Work with internal registration team and Technology teams to manage priorities for system enhancements, ensuring the highest level of attendee experience
• Travel to events and provide support onsite as determined by Manager

What you will need:

• Bachelor’s degree in any field
• 2+ years of customer service experience and/or events experience
• Ability to manage multiple tasks simultaneously and prioritize workload
• Experience with Event platforms preferred
• Experience with customer support platforms, troubleshooting and escalation resolution
• Strong Excel Management Skill
• Fully competent in Microsoft Office, strong Excel skills needed
• Understanding and appreciation of technology.
• Strong business writing and communications skills
• Ability to successfully facilitate collaboration across multiple functions, departments and levels and serve as a role model for teamwork
• Effectively utilize external vendors and internal resources

Who are we: Gartner is the world’s leading research and advisory company, offering information, advice and tools for business leaders. We provide objective and invaluable insights to our C-level executive clients, where we guide them to achieve the mission-critical priorities of their organization. We’ve grown exponentially since our founding in 1979 and now employ over 17,000 associates globally and support 12,000 clients in more than 100 countries. Our awards and accolades:

• Fortune World’s Most Admired Companies 2016, 2017, 2018, 2019 & 2020
• Forbes America’s Best Employers 2018, 2019; Best Management Consulting Firms 2017, 2018, 2019
• Human Rights Campaign Corporate Equality Index Best Places to Work for LBGTQ Equality 2018, 2019 & 2020

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