Garve Hyundai Hiring for Customer Care Manager at Pune Full Time

CUSTOMER RELATIONSHIP MANAGER (CRM)

Primary Responsibilities

• Telephonic invitation to customer for periodic service n days in advance (Service Reminders).

• Service booking management using DMS and other software.

• Taking customer feedbacks during service and maintaining records for follow-up

• Post service follow-up and resolution of concerns.

• Customer complaint tracking, redressal and necessary actions at dealership.

• Post Sales Service / Customer complaint Report. Ensured that each customer receives outstanding service by providing a friendly environment

• Maintaining customer relationships & increase customer retention / CSI of the shop

Secondary Responsibilities

• Maintaining service reminder sheet and updating customer database

• Contact customer for any additional jobs required during the work and take approval through intimating the additional time required

• Inform customer on vehicle readiness, jobs carried out and final cost

• Inform on pending jobs (if so) or future jobs to be carried out on the vehicle

• Explain the job done through failed parts & offer test ride if required

• Inform next service due date and Kms, put stickers on the vehicle

Job Type: Full-time

Salary: From ₹25,000.00 per month

Schedule:

• Morning shift

Ability to commute/relocate:

• Pune – 411057, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Automobile total work: 1 year (Required)

Speak with the employer
+91 9545557712